Welcome, please meet Miriam McCabe!
Senior product owner, product manager, change manager, BA, delivery manager, programme manager
7 March 1977
Product Owner - February 2017 - Present
Responsible for the agile design and delivery of invoicing & pricing calculation engine and creation of a customer self-service portal for this new product with the ambition to become the SAP of energy.
Product Owner Billing - March 2016 - February 2017
Responsible for the agile design and delivery of billing features for complex products in the Energy market.
Product Owner Online/Digital - Sept 2015 - March 2016
Responsible for agile delivery and design of Digital Signing solution for new contracts for the B2B segment. This is now the default signing method. In addition I also designed and delivered interfaces with the Dutch Chamber of Commerce (KvK) webservice and Salesforce.
Royal Bank of Scotland
Various contracts as Program Manager, Project Manager and Lead BA - Several periods between 2010-2015
As Program Manager responsible for all aspects of the IT projects within the Service and Operations portfolio. Example: design and delivery of Digital Signing in Access Online.
As Lead BA responsible for design and delivery of a workflow engine for correspondence integrating with the existing CRM system.
Product Owner - Two projects between Dec 2007 and April 2010
As the Product Owner, I was responsible for the global deployment of a new multilingual Online portal for travel agent self-service and associated service processes. Integration with the Amadeus software and back office CRM system. Also, I was in the lead for the design and implementation of a knowledge management system for the Online portal I had previously (2007-8) designed and implemented.
Lead BA - Oct 2008 - Feb 2009
At ABN, I was Lead BA on a project to upgrade the Call Center (Service) application within Client Service from Siebel 6 to Siebel 8 including migration of the data to the new data structure.
Project Manager - Oct 2004 - Oct 2006
As project manager for Telegraaf I worked on the deployment of a Siebel order management implementation that was directly interfacing with the distribution systems for the newspaper and magazines. My role was to create structure and procedure for standard deployment tasks and ensure go-live dates were met.
100% CompleteAgile methodologies 100%
100% CompleteSCRUM 100%
100% CompleteProduct ownership 100%
100% CompleteTeam management 100%
100% CompleteLeading by example 100%
100% CompleteChange management 100%
100% CompleteIntegration 100%
100% CompleteCRM 100%
100% CompleteDigital 100%
MASTER OF ENGLISH LANGUAGE AND LINGUISTICS
University of Amsterdam - Graduation May 2000
Various IT certifications - Ongoing
CIPP/E (Certified Information Privacy Professional / Europe)
TOGAF 9 (Level 1)
Professional SCRUM master 1
Professional Product Owner 1
PRINCE 2 Foundations
With the unprecedented technical possibilities for gathering, storing and combining data, I believe that we must find ways to ensure this wealth of data is not misused. I am a member of the Commissie Persoonsgegevens Amsterdam, an independent body of experts that was appointed to advise on complex and sensitive issues related to personal data.
I think that we (corporations, consultants, developers) are led too much by what is legally allowed and will most of the time only do the minimum to adhere to the applicable laws and legislations. Instead, I think there is a need for a philosophical, values based approach to the challenges we face.
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Proudly located in Amsterdam
info at mmccabe.nl