Miriam McCabe

Senior product owner, product manager, change manager, BA, delivery manager, programme manager

Miriam McCabe

Senior product owner, product manager, change manager, BA, delivery manager, programme manager

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Welcome, please meet Miriam McCabe!

Senior product owner, product manager, change manager, BA, delivery manager, programme manager

Experienced no nonsense leader with over seventeen years of designing and delivering all aspects of (process) automation.

Profile

Full name

Miriam McCabe

BORN

7 March 1977

Mail

info@mmccabe.nl

FIND ME ON

CLIENTS

Inni

Product Owner - February 2017 - Present

Responsible for the agile design and delivery of invoicing & pricing calculation engine and creation of a customer self-service portal for this new product with the ambition to become the SAP of energy.

Powerhouse

Product Owner Billing - March 2016 - February 2017

Responsible for the agile design and delivery of billing features for complex products in the Energy market.

Essent

Product Owner Online/Digital - Sept 2015 - March 2016

Responsible for agile delivery and design of Digital Signing solution for new contracts for the B2B segment. This is now the default signing method. In addition I also designed and delivered interfaces with the Dutch Chamber of Commerce (KvK) webservice and Salesforce.

Royal Bank of Scotland

Various contracts as Program Manager, Project Manager and Lead BA - Several periods between 2010-2015

As Program Manager responsible for all aspects of the IT projects within the Service and Operations portfolio. Example: design and delivery of Digital Signing in Access Online.

As Lead BA responsible for design and delivery of a workflow engine for correspondence integrating with the existing CRM system.

Amadeus (France)

Product Owner - Two projects between Dec 2007 and April 2010

As the Product Owner, I was responsible for the global deployment of a new multilingual Online portal for travel agent self-service and associated service processes. Integration with the Amadeus software and back office CRM system. Also, I was in the lead for the design and implementation of a knowledge management system for the Online portal I had previously (2007-8) designed and implemented.

ABN AMRO

Lead BA - Oct 2008 - Feb 2009

At ABN, I was Lead BA on a project to upgrade the Call Center (Service) application within Client Service from Siebel 6 to Siebel 8 including migration of the data to the new data structure.

Telegraaf

Project Manager - Oct 2004 - Oct 2006

As project manager for Telegraaf I worked on the deployment of a Siebel order management implementation that was directly interfacing with the distribution systems for the newspaper and magazines. My role was to create structure and procedure for standard deployment tasks and ensure go-live dates were met.

KEY SKILLS

Agile Skills

  • 100% Complete
    Agile methodologies 100%
  • 100% Complete
    SCRUM 100%
  • 100% Complete
    Product ownership 100%

Management Skills

  • 100% Complete
    Team management 100%
  • 100% Complete
    Leading by example 100%
  • 100% Complete
    Change management 100%

Technical Skills

  • 100% Complete
    Integration 100%
  • 100% Complete
    CRM 100%
  • 100% Complete
    Digital 100%

Education

MASTER OF ENGLISH LANGUAGE AND LINGUISTICS

University of Amsterdam - Graduation May 2000

Research master.

VARIOUS CERTIFICATIONS

Various IT certifications - Ongoing

Examples:
CIPP/E (Certified Information Privacy Professional / Europe)
TOGAF 9 (Level 1)
Professional SCRUM master 1
Professional Product Owner 1
ITIL Foundation
PRINCE 2 Foundations

Interests

Privacy

With the unprecedented technical possibilities for gathering, storing and combining data, I believe that we must find ways to ensure this wealth of data is not misused. I am a member of the Commissie Persoonsgegevens Amsterdam, an independent body of experts that was appointed to advise on complex and sensitive issues related to personal data.

Ethics

I think that we (corporations, consultants, developers) are led too much by what is legally allowed and will most of the time only do the minimum to adhere to the applicable laws and legislations. Instead, I think there is a need for a philosophical, values based approach to the challenges we face.

Contact

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ADDRESS

Proudly located in Amsterdam

PHONE

+31618089853

MAIL

info at mmccabe.nl

Operating as McCabe Consulting in the Netherlands, registered at the Chambre of Commerce in Amsterdam with nr: KvK 34313252